Client and Web Services Support Staff

These are some of the people who provide direct computing and technology support at Mines. To discuss computing issues with one of our amazing professionals, contact us via the Mines Help Center Helpdesk (

Gina Boice Gina Boice, Client and Web Services Director
Gina Boice is responsible for the management of all CWS teams, including the Department Support Team, Lab Team, and Web Team.
Ed Zucker at Independence Pass Ed Zucker, Department Support Manager
An avid cyclist who has completed Ride the Rockies eight times and the demanding Triple Bypass three times, Ed Zucker supervises the Academic and Administrative Department Support group inside CWS.
Chris Burrows. Photo courtesy of his iMac. Chris Burrows, Academic Department Support
Chris Burrows comes to Mines after a five year computer-support stint with the FBI and a four-year tour in the U.S. Navy, where he was responsible for computers and servers aboard a Navy flagship.

Richard Ferris, Lab Team
Rich Ferris has worked in computer support at Mines for more than 25 years. He is a decent golfer.

David Frossard David Frossard, Web Team
David Frossard helps manage various World Wide Web resources at Mines. An anthropologist by training, he has also taught classes for the Department of Liberal Arts and International Studies, the McBride Honors Program, and the Humanitarian Engineering Minor. He is currently faculty advisor for the Mines student chapter of Engineers Without Borders. He was a Peace Corps volunteer in the Philippines and in Zambia.
Photo of Dan Kearney Dan Kearney, Academic Department Support
Dan joined the Mines team in 2011 and is a member of the Academic Department Support group. Dan's background includes IT work at CU-Boulder, NREL, Sprint Communications, and eight years in the US Army as both an enlisted soldier and a commissioned officer. Dan enjoys biking, hiking, travel, and motorcycling in his spare time.
Ginny Lee Ginny Lee, Cross-Team Support
Ginny Lee has provided computer support at Mines since the mid-'90s. Her current duties include administration of various servers, management of the school web portal Trailhead, support for Mines Help Center, identity management, Banner, and many other projects and services. She is a former Peace Corps volunteer in Zambia and an award-winning cook and quilter. She likes avocados a lot.
Skip Miller Skip Miller, Administrative Department Support
Skip Miller worked in computer support at Metro State College in Denver before coming to Mines in 2003. He is an avid fan of jazz music and thinks Jason Moran is worth a listen.
Jeff Norris in his element Jeff Norris, Lab Team
Jeff Norris came to Mines from the University of Colorado (Denver) in 2010. He also supported computers for eight years at his alma mater, Virginia Tech University.
Corey Parham

Corey Parham, Lab Team Instructional Technologist
Hired in 2011, Corey Parham is responsible for most of the audio-visual equipment in labs and computerized classrooms throughout the Mines campus. An Illinois native, he has many years' experience as an installer or project manager in the AV field.

Terrill Reed photo

Terrill Reed, Lab Team
Terrill Reed joined the CCIT family in 2011. He works in the Lab Team to create and maintain computer labs throughout campus. His interests include swimming and anything related to water. He also has a passion for pool and played on a pool league for many years. He is an identical twin.

Frank Robertson

Frank Robertson, Customer Service Center Coordinator
Frank Robertson joined Mines in 2003. Formerly with ATT/Mountain Bell and NASDAQ, Frank now coordinates operations between Department Support staff and Mines Help Center. His interests include hiking, climbing, big-game hunting, photography, vintage Hi-Fi, and driving his 17-year-old Jeep with eyes closed.

Connie Schamaun Connie Schamaun, Web Team
Connie Schamaun manages many aspects of Web services on campus and assists with Trailhead support. She has worked at Mines for more than 25 years. In her real life she has fun with four-wheeling, photography (mostly nature), music, reading, and various needlecrafts.
sara-schwarz-scaled-border.jpg Sara Schwarz, Manager, Classroom Technology
Sara makes sure that lab computers work and have the requested software on them. (Get those software requests for next semester in early!)
Jane Shiao, cartoon superhero Jane Shiao, Academic Department Support 
Jane Shiao is secretly a comic-book superhero. Guess her super power.


Outages & Announcements

Need Computing Help?
Contact us through the Mines Help Center Helpdesk or 303.273.3430 or 303.273.3431.

For computer emergencies involving classes currently in session ONLY, dial extension x2345.

Contact CCIT
CCIT facilities are primarily housed in the east end of the CTLM building (Center for Technology and Learning Media):

Campus Computing, Communications and Information Technologies
1650 Arapahoe St.
Golden, Co. 80401-1887

Computing Commons Front Desk (CT156)
(303) 273-3431
Office: (303) 273-3430
Fax: (303) 273-3475

Business Mailing Address
Colorado School of Mines
1500 Illinois Street
Golden, Colorado 80401-1887

About Campus Computing

If you have question or concerns about the content on this page, please submit a request to the Mines Help Center.