QUICK REFERENCE GUIDE

Attn: Travel Arrangers/Delegates

To designate yourself to another user’s account
HOW TO MAKE A TRAVEL RESERVATION
HOW TO MAKE A TRAVEL RESERVATION
1
as a Delegate, their account MUST already be

Login to the Online Booking Tool.
(CONTINUED)
2
activated prior to being able to book travel for

Click the Travel tab to book flight, hotel,
18
Review your trip, as well as the rules and
them. Please encourage al users to activate

rental car, and airport parking reservations.
restrictions. You may select your seats by
3
their accounts.

Check Flight to book air segm
ents
clicking View Seating under your flight selection.
4

Select round trip, one-way, or multi-city
19
You may put your trip on Hold, Change your trip,
destinations, then enter the cities, dates and times
HOW TO LOG IN TO REARDEN COMMERCE
Start Over, or click Continue to purchase your
you wish to depart and return.
trip.




1 The online booking tool can be accessed via the
5
Check Hotel to make a hotel reservation.
20
Give your trip a nickname for your reference.

CSM Travel Portal:
6
Your search criteria wil pre-populate from
https://client.frosch.com

21
Verify your personal information.







2 After logging into the Travel Portal, click the
your flight information, but you may make
22
Click Purchase, then OK on the pop-up window.


link on the left had side, “Click here to Book
changes if necessary. Select the Address or City
23
Your Trip Summary wil contain your record






Online”.
tab to find a hotel closer to a specific point of
locator. This page wil also give you the option to








3 Update your profile before making a
interest.
make Airport Parking Arrangements or






7
reservation to set your travel preferences.
Check Rental Car to book a rental car.
Restaurant Reservations. If you do not wish to






8
If you do not wish to “Match your rental car


make these arrangements now, scrol to the

dates with your flight times and destination”,
bottom and select Done.









HOW TO UPDATE YOUR TRAVEL PROFILE
uncheck the box presented.
24
You wil receive a confirmation email from






1 Click Your Profile in top right corner of the
9
Click Search. The page wil refresh with your
Rearden Personal Assistant immediately after


home page.
Search Results including flight, hotel and car
you book, confirming your reservation was







2 Under Profiles, you wil find links to various
options depending on your selections from the
received and is being sent to FROSCH to process.





account information that you can view & edit.
previous page.
Your final itinerary wil be sent once the






3 Save al changes.
10 Select your desired flights from the options
reservation has been ticketed, and wil contain




presented.
your ticket number and al supplier confirmation






HOW TO CHANGE YOUR TIME ZONE, DATE
11 If your flight selections are outside of the
codes.

FORMAT, OR LANGUAGE
corporate travel policy, you wil be asked to select










1 Click Your Profile in top right corner of the
a reason that closest explains why you are out of








home page.
policy.





2 Click Edit on the Display Settings Tab.
12 Any hotel options that offer a CSM negotiated





3 Update as applicable.
rate wil be highlighted. Click Choose Room next






4 Save your Changes.
to the hotel that you would like to book.







13 Click Select next to the room type that you








want to book.






14 Review the hotel and click Continue.






15 When rental car options are presented,





review the mileage and rates information.























HOW TO GET ASSISTANCE

Select Help on the main menu at the top of any page to access the Help Center.
Or you can cal the Online Support Team at 877-686-3374 or email them at: onlinesupport@FROSCH.com Online Support is available Mon-Fri, 8:30am – 5:30pm CST.





QUICK REFERENCE GUIDE

HOW TO MAKE DINING RESERVATIONS
HOW TO GIVE SOMEONE DELEGATE ACCESS
HOW TO REQUEST DELEGATE ACCESS TO
1
Click the Dining tab.
TO MY ACCOUNT
ANOTHER USER’S ACCOUNT
2
Enter your search criteria, date, time, and
1
Log in to Rearden Commerce.
1
Log in to Rearden Commerce.
number of people in your party, and click
2
Click Your Profile in top right corner of the
2
Click Your Profile in top right corner of the
Search.
home page.
home page.
3
Click Quick Look to find out more about that
3
Under your Personal Information, click Add
3
Under your Personal Information, click Add
restaurant and get more details on Zagat or
next to Delegates.
next to Delegates.
Gayot restaurant rating.
4
Click Add a Delegate.
4
Click Become a Delegate.
4
Select the available time that works best for
5
Enter the name or email address of the user
5
Enter name or email address of the user you
you and click Make Reservation. If that
you would like to search for, and then click
want to be a delegate for, and then click
restaurant doesn’t accept online reservations,
Search. A list of users appears.
Search. A list of users appears.
it wil display a phone number for you to cal
6
Locate the user you would like to grant
6
Locate the user in the list, then click Select.
to make the reservation.
delegate access to your account, then click
7
The traveler wil be in the list of people I Can
5
Give the reservation a nickname, review your
Select.
Book For.
personal information, and send special
7
The delegate appears in your list of People
NOTE: When you request access, the system wil
instructions to restaurant if desired.
Who Can Book For Me.
send the user an email message and grant you
6
Send an invitation to other people in your
NOTE: Once you have granted a user delegate
access immediately. If the user does not want you
party by entering their email address (i.e.
access to your account, they wil receive an email
to have access to their account, they may remove
“yourguest@company.com”), and personalize
message informing them. When delegates log into
your delegate access. Anytime you create a
a message from you to send along with it.
the application they wil have the option to arrange
reservation, both the delegate and the user wil
7
Click Reserve Now.
services on your behalf. Anytime a delegate creates
receive confirmation messages.
8
If you need to cancel this reservation, this is
a reservation, both you and the delegate wil

your responsibility. This wil not be cancel ed
receive confirmation messages.
HOW TO SET UP NOTIFICATIONS
along with existing reservations. Select the

1
Click Your Profile in top right corner of the
reservation you wish to cancel from your
HOW TO REMOVE A DELEGATE
home page.
active dining reservations list.
1
Click Your Profile in top right corner of the
2
Click Manage Confirmations and

home page.
Notifications.
HOW TO CLONE A TRIP FOR YOURSELF OR
2
Click Edit next to Delegates.
3
Click Edit to enter the contact information
ANOTHER EMPLOYEE
3
Locate the Delegate under People Who Can
for each device type that you want to be
1
Click on trip from Upcoming or Archived
Book For Me.
notified by (e.g., email, phone, fax, etc.)
Reservations.
4
Click Delete. A pop-up window appears
4
In the Quiet Times section, indicate when you
2
Click Book Again.
asking you to confirm that you want to
do not want to be disturbed by notifications,
3
Choose the person you want to book for.
remove the delegate.
or you can have the system notify you at any
4
Book exact itinerary or make modification to
5
Click OK. The user wil be removed as a
time.
existing reservation.
delegate. The Delegates List page reappears.
5
Click a Notification Type to add email,
5
Continue through reservation to purchase.
If you need to remove more delegates, repeat
voicemail, and/or mobile text notification.

this process.
6
Click Save.





HOW TO GET ASSISTANCE
Select Help on the main menu at the top of any page to access the Help Center.
Or you can cal the Online Support Team at 877-686-3374 or email them at: onlinesupport@FROSCH.com Online Support is available Mon-Fri, 8:30am – 5:30pm CST.


Document Outline