Smart Card frequently
Colleg Pass
e
asked questions (continued)
What happens if I don’t tap my card?
Failure to tap or to select the correct service level may result in the following:
First Offense:
Written warning
Second Offense: Seven day suspension of card
Third Offense:
Thirty day suspension of card
Fourth Offense:
Pass is con scated and suspended for the
remainder of the CollegePass contract.
No refunds or credits will be issued. If a CollegePass is suspended or con scated, the
pass holder is required to pay full fare during the suspension period. Failure to pay the
fare during a suspension period is considered fare evasion and a ticket may be issued.
Troubleshooting and more information
What if I tap and receive a red light or my card doesn’t work?
Your card must be validated properly in order to ride bus or light rail. If your card
does not work as expected, contact your CollegePass card issuance of ce or
call 303.299.CARD for assistance. You may be asked to pay your fare until
your card is operational.
Welcome to your new Smart Card
What if my card is lost, stolen, or damaged?
Please contact your CollegePass card issuance of ce as soon as possible.
Enjoy unlimited rides to all your favorite places with your new CollegePass
They will provide you with instructions for replacing your pass.
smart card. Simply tap the card on a smart card reader while boarding a bus or
Does RTD have a smart card privacy policy?
prior to boarding light rail, show the driver or fare inspector your pass, and leave
the rest to us. CollegePass is included in your student tuition and fees so hop
Yes, you can read the smart card privacy policy at rtd-denver.com/smartcard.
on board, sit back, and enjoy the ride.
I have a smart card question that is not listed here. What should I do?
Please email us at smartcardsupport@rtd-denver.com or call our smart card
What’s not to love?
Customer Service Center at 303.299.CARD during these hours:
Easy tap on technology
Monday – Friday 7:00 a.m. – 6:00 p.m.
Simply tap your card on the smart card reader to validate your ride
Saturday
9:00 a.m. – 1:00 p.m.
on bus and light rail.
Card protection
Your CollegePass includes your photo to prevent use by others. Plus, your school
can suspend and deactivate cards in the event your card is lost or stolen.
Unlimited rides
CollegePass provides you unlimited rides on local, express, and regional
bus and light rail service all day, every day across our entire service area.
Smart card call center
Smart card comes with a dedicated call center just for smart card inquiries.
Regional Transportation District 303.299.CARD rtd-denver.com
Regional Transportation District 303.299.CARD rtd-denver.com

Steps for using your
Smart Card frequently
CollegePass smart card
asked questions
Bus
General questions
What is smart card?
Things to know before you ride:
The RTD smart card is a reusable, plastic card the size of a credit card that contains
a chip for passengers to buy, electronically load, and manage RTD passes and fares.
You must tap your card on a smart card reader every time you board, even
Just tap the card on the smart card reader while boarding a bus or prior to boarding
when transferring. Smart card readers are located near the front entrance
light rail to validate your trip.
of every bus.
By default, your ride is logged at the highest service level (local, express,
Why did RTD change to a smart card system?
regional, SkyRide) provided by the route. Tell the driver if a lower service
Smart card technology will allow RTD to capture more accurate ridership data to
level applies to your trip prior to tapping. If you are unsure, ask the driver.
ensure fares, passes, and pass programs are priced appropriately.
Step 1 Board the bus.
How does smart card technology work?
Smart cards have an embedded chip that can process information. Smart card
Step 2 Tap your card on the smart card reader.
readers are installed on all buses and at all light rail stations. Tapping a smart card
on the reader can validate the card, update information on the card, de ne the
Step 3 Listen for a tone and watch for a light.
correct fare, and validate a transfer.

Yellow Light Card is valid. You must show your



CollegePass to the bus driver.
Using your CollegePass

Red Light
Card is not valid. Use other form of fare payment
On what services can I use my CollegePass smart card?



and call 303.299.CARD for assistance.
All participating colleges receive local, express, and regional bus and
light rail service. A credit may apply for SkyRide service to DIA, depending on your
Light Rail
school. CollegePass is not valid on special services, including but not limited to,
Access-a-Ride, BroncosRide, BuffRide, RockiesRide, RunRide, and SeniorRide.
How do I fi nd the smart card readers at the light rail stations?
Things to know before you ride:
Smart card readers are conveniently located at all light rail stations. Many stations
You must tap your card on a smart card reader prior to boarding, even when
have more than one reader. Most often, readers are located in high traf c pedestrian
transferring between bus and light rail. Smart card readers are conveniently located
areas at the station or next to the light rail platform where the train arrives.
at all stations on the light rail platform or other pedestrian areas.
Do I need to tap when I exit the bus or train?
In general, you do not need to tap your card when exiting a bus or train.
Step 1 Select the level of service for your trip by pressing local, express,
However, a small number of buses require fare payment upon exiting.

or regional on the smart card reader. The signage above the
In this instance, you will tap when you exit the bus.

smart card reader can help you determine your selection.
Why is it important for me to know if I am traveling on
Step 2 Tap your card on the smart card reader.
a regional, express, or local trip on buses and/or light rail?
The ridership data collected through smart cards will help us to more accurately
Step 3 Listen for a tone and watch for a light.
price our programs and passes in the future. Knowing and selecting the correct
level of service for your ride will ensure we have accurate data for contract pricing.

Yellow Light Card is valid. You must show your CollegePass



to the fare inspector upon request.
How will I know what level of service to select on the smart card

Red Light
Card is not valid. Use other form of fare payment
reader at the light rail stations?



and call 303.299.CARD for assistance.
Signage is located at all light rail stations behind each card reader to help you
determine which level of service you should select for your trip.
Step 4 Board your train and enjoy the ride.
Regional Transportation District 303.299.CARD rtd-denver.com
Regional Transportation District 303.299.CARD rtd-denver.com

Steps for using your
Smart Card frequently
CollegePass smart card
asked questions
Bus
General questions
What is smart card?
Things to know before you ride:
The RTD smart card is a reusable, plastic card the size of a credit card that contains
a chip for passengers to buy, electronically load, and manage RTD passes and fares.
You must tap your card on a smart card reader every time you board, even
Just tap the card on the smart card reader while boarding a bus or prior to boarding
when transferring. Smart card readers are located near the front entrance
light rail to validate your trip.
of every bus.
By default, your ride is logged at the highest service level (local, express,
Why did RTD change to a smart card system?
regional, SkyRide) provided by the route. Tell the driver if a lower service
Smart card technology will allow RTD to capture more accurate ridership data to
level applies to your trip prior to tapping. If you are unsure, ask the driver.
ensure fares, passes, and pass programs are priced appropriately.
Step 1 Board the bus.
How does smart card technology work?
Smart cards have an embedded chip that can process information. Smart card
Step 2 Tap your card on the smart card reader.
readers are installed on all buses and at all light rail stations. Tapping a smart card
on the reader can validate the card, update information on the card, de ne the
Step 3 Listen for a tone and watch for a light.
correct fare, and validate a transfer.

Yellow Light Card is valid. You must show your



CollegePass to the bus driver.
Using your CollegePass

Red Light
Card is not valid. Use other form of fare payment
On what services can I use my CollegePass smart card?



and call 303.299.CARD for assistance.
All participating colleges receive local, express, and regional bus and
light rail service. A credit may apply for SkyRide service to DIA, depending on your
Light Rail
school. CollegePass is not valid on special services, including but not limited to,
Access-a-Ride, BroncosRide, BuffRide, RockiesRide, RunRide, and SeniorRide.
How do I fi nd the smart card readers at the light rail stations?
Things to know before you ride:
Smart card readers are conveniently located at all light rail stations. Many stations
You must tap your card on a smart card reader prior to boarding, even when
have more than one reader. Most often, readers are located in high traf c pedestrian
transferring between bus and light rail. Smart card readers are conveniently located
areas at the station or next to the light rail platform where the train arrives.
at all stations on the light rail platform or other pedestrian areas.
Do I need to tap when I exit the bus or train?
In general, you do not need to tap your card when exiting a bus or train.
Step 1 Select the level of service for your trip by pressing local, express,
However, a small number of buses require fare payment upon exiting.

or regional on the smart card reader. The signage above the
In this instance, you will tap when you exit the bus.

smart card reader can help you determine your selection.
Why is it important for me to know if I am traveling on
Step 2 Tap your card on the smart card reader.
a regional, express, or local trip on buses and/or light rail?
The ridership data collected through smart cards will help us to more accurately
Step 3 Listen for a tone and watch for a light.
price our programs and passes in the future. Knowing and selecting the correct
level of service for your ride will ensure we have accurate data for contract pricing.

Yellow Light Card is valid. You must show your CollegePass



to the fare inspector upon request.
How will I know what level of service to select on the smart card

Red Light
Card is not valid. Use other form of fare payment
reader at the light rail stations?



and call 303.299.CARD for assistance.
Signage is located at all light rail stations behind each card reader to help you
determine which level of service you should select for your trip.
Step 4 Board your train and enjoy the ride.
Regional Transportation District 303.299.CARD rtd-denver.com
Regional Transportation District 303.299.CARD rtd-denver.com

Smart Card frequently
Colleg Pass
e
asked questions (continued)
What happens if I don’t tap my card?
Failure to tap or to select the correct service level may result in the following:
First Offense:
Written warning
Second Offense: Seven day suspension of card
Third Offense:
Thirty day suspension of card
Fourth Offense:
Pass is con scated and suspended for the
remainder of the CollegePass contract.
No refunds or credits will be issued. If a CollegePass is suspended or con scated, the
pass holder is required to pay full fare during the suspension period. Failure to pay the
fare during a suspension period is considered fare evasion and a ticket may be issued.
Troubleshooting and more information
What if I tap and receive a red light or my card doesn’t work?
Your card must be validated properly in order to ride bus or light rail. If your card
does not work as expected, contact your CollegePass card issuance of ce or
call 303.299.CARD for assistance. You may be asked to pay your fare until
your card is operational.
Welcome to your new Smart Card
What if my card is lost, stolen, or damaged?
Please contact your CollegePass card issuance of ce as soon as possible.
Enjoy unlimited rides to all your favorite places with your new CollegePass
They will provide you with instructions for replacing your pass.
smart card. Simply tap the card on a smart card reader while boarding a bus or
Does RTD have a smart card privacy policy?
prior to boarding light rail, show the driver or fare inspector your pass, and leave
the rest to us. CollegePass is included in your student tuition and fees so hop
Yes, you can read the smart card privacy policy at rtd-denver.com/smartcard.
on board, sit back, and enjoy the ride.
I have a smart card question that is not listed here. What should I do?
Please email us at smartcardsupport@rtd-denver.com or call our smart card
What’s not to love?
Customer Service Center at 303.299.CARD during these hours:
Easy tap on technology
Monday – Friday 7:00 a.m. – 6:00 p.m.
Simply tap your card on the smart card reader to validate your ride
Saturday
9:00 a.m. – 1:00 p.m.
on bus and light rail.
Card protection
Your CollegePass includes your photo to prevent use by others. Plus, your school
can suspend and deactivate cards in the event your card is lost or stolen.
Unlimited rides
CollegePass provides you unlimited rides on local, express, and regional
bus and light rail service all day, every day across our entire service area.
Smart card call center
Smart card comes with a dedicated call center just for smart card inquiries.
Regional Transportation District 303.299.CARD rtd-denver.com
Regional Transportation District 303.299.CARD rtd-denver.com