Work Order Request Page

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Work Order Request Page

Getting Started

Submit a work order request for all campus Construction, Maintenance, and Environmental Health & Safety needs. Your request will be routed to the appropriate department based on the problem type you select on the request form. Below is a guide to help you choose the correct problem type for the nature of your work request. Please review before submitting your work order.

For medical, fire, or personal safety emergencies, dial 911 to reach CSM Public Safety, or Golden Police, Fire, and ambulance services.

For hazardous materials incidents (leaks and spills) call the Environmental Health and Safety (EHS) department at 303-273-3316. This number is monitored by EHS personnel on a 24/7/365 basis.

Emergency maintenance requests can be immediately reported to Facilities by calling 303-273-3330, 8a to 5p, M-F, and after hour emergencies should be reported to Public Safety at 303-273-3333.

Campus Computing (CCIT) must be contacted via a Mines Help Center service request. This is for all telecommunication, computer, and networking requests.

All Residential Laundry work orders need to be submitted directly to CSC ServiceWorks at by following the instructions on any laundry machine. Use the address 1600 Maple St. Contact if you have any questions.

Smaller request work i.e. office painting, furniture cleaning, etc. will no longer go through the full estimate process unless specifically asked for in the work order request.  Work that is approximately less than $300 will be completed using the work order request as the authorization of work completion, an index will be obtained to cover the costs. Communication through the work order system will be used prior to the start of work if the amount will be over $300 and will need index and approval.  

Guide to Problem Types

Access Services (FM): Keys, locks, doors.

ADA Accommodations: Disability-specific facility and operational matters.

Climate Control (FM): Building space temperature adjustments, HVAC equipment programming.

Custodial (FM): All custodial services.

Electrical (FM): Electrical maintenance.

Elevators (FM): Elevator maintenance.

Environmental Health & Safety (EHS): Air quality, life safety, hazard assessment, PPE

Fire Protection / Detection (FM): Alarms, sprinkler system, smoke detectors.

Fleet (FM): Campus vehicle and heavy equipment fuel and maintenance.

Food Service Equipment (FM): Building commercial kitchen appliance service

Grounds (FM): All grounds keeping services, snow removal.

HVAC (FM): Mechanical maintenance on climate control equipment.

Moving Services (FM): Event support, setup and takedown, office moves, surplus, recycling.

Office of Design & Construction (ODC): Changes to the physical environment (floors, walls, ceilings, interior and exterior finishes, mechanical, electrical, plumbing). Changes to the use of a room or other space. Planning and design services.

Parking Services (FM): All parking or parking lot related issues.

Plumbing (FM): Plumbing maintenance.

Structure (FM): Building maintenance to include paint, windows & doors, wall hangings, signage. All student housing requests unless Custodial or Grounds services.

System Admin (Business Services): Facilities Management administrative office use only.

Utilities (FM): Boiler plant, campus electric lines, piping systems, steam, locates.

Warehouse: Requests to the Mailroom for campus forms and Mines envelopes.


Access the Work Order Request Form from Trailhead (Select Famis from Trailhead Go Bar)

Request an Estimate (FM/ODC)

Facilities Management Service Policy

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Please send questions and comments to the Facilities Management Webmaster

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